Shipping Policy

At Journi, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Delivery times vary depending on your location:

• United States: 5–10 business days
  
  

• International Orders: 7–15 business days
  
  

Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout and displayed before payment is completed. Promotional free shipping offers may be available from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.

Incorrect Address

Customers are responsible for providing accurate shipping information. JOURNI is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Shipments

If your order is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to resolve the issue.

Contact Information

Trade Name: JOURNI
Email: hello@journiscents.com
Address: NY 10012, United States

For any shipping-related questions, please contact us at hello@journiscents.com